Refund Policy

30-Day Money-Back Guarantee

We want you to actually like this thing. Live with it, put it on your nightstand, see how it feels in your room.

If you're not satisfied for any reason, you have 30 days from the day your order is delivered to return it for a full refund. No restocking fee. No interrogation. You don't need to justify the decision.

The window starts on delivery, not on purchase — so the 6–8 week production time never eats into your 30 days.

How To Start A Return

Email starboyclocks@outlook.com with your order number. We reply within 24–48 hours with return instructions and an address.

  • Return the item in a condition that reflects reasonable handling — we're not going to nitpick, but it should be complete and in its packaging where possible.
  • Once it's back with us and checked over, your refund is issued to the original payment method within 5–10 business days.
  • Return shipping is the customer's responsibility unless the item arrived damaged, defective, or incorrect — in which case we cover it.

Damaged Or Defective Items

If your Starboy Alarm Clock arrives damaged, defective, or materially different from what was ordered, we replace it free of charge or issue a full refund — your choice.

Email starboyclocks@outlook.com within 7 days of delivery with:

  • Your order number
  • Clear photos of the damage
  • A photo of the outer shipping box

We review every claim within 24–48 hours. Approved claims ship a replacement at no cost to you, and you do not need to return the damaged unit.

This damage process sits alongside the 30-day guarantee — it does not replace or shorten it.

Orders Cannot Be Cancelled

Because every unit is manufactured to order, orders cannot be cancelled once placed. Your order enters the production queue immediately and materials are committed against it.

Your protection is the 30-day money-back guarantee above — you are never stuck with something you don't want. You simply exercise that right after the item is delivered rather than before.

Address Corrections

If you entered the wrong shipping address, email us as soon as possible with your order number and the correct address. We can update it any time before dispatch. We can't reroute a package once it has left the facility.

What Isn't Covered

  • Returns requested more than 30 days after delivery
  • Items returned in a materially damaged or incomplete state due to customer handling
  • Delays caused by carrier or customs (this is a delivery issue, not a product issue — contact us and we'll chase it)
  • Incorrect shipping address supplied at checkout
  • Normal variation in hand-painted finishes — each figurine is finished by hand, so no two are identical. This is a characteristic of the product, not a defect.

Lost Packages

If tracking shows no movement for 15 consecutive days, contact us. We'll open a carrier investigation and reship at our cost where the carrier confirms loss.

Contact

All refund and return inquiries: starboyclocks@outlook.com
We respond within 24–48 hours, Monday through Friday.