Shipping Policy

Free Worldwide Shipping

Every Starboy Alarm Clock ships free, worldwide. No minimum order, no surprise fees at checkout.

This Is a Pre-Order Product

Starboy Alarm Clocks are not warehouse stock. Each unit is made to order in a small batch run, hand-finished, and quality-checked before it ships.

  • Production: 6–8 weeks
  • International transit: 6–10 business days
  • Total estimated delivery: 7–10 weeks from order date

Ordering now locks in launch pricing. If you need an item to arrive by a specific date, email us before ordering and we'll tell you honestly whether it's achievable.

Your 30-day money-back guarantee begins the day the item is delivered, so a long build time never reduces it.

Orders Cannot Be Cancelled

Because every unit is manufactured to order, orders cannot be cancelled once placed. Your order enters the production queue immediately and materials are committed against it. Your protection is the 30-day money-back guarantee, exercised after delivery.

Address Corrections

If you entered the wrong shipping address, email starboyclocks@outlook.com as soon as possible with your order number and the correct address. We can update it any time before dispatch. We cannot reroute a package once it has left the facility.

Order Processing

Orders are confirmed by email immediately. You'll receive a second email with tracking as soon as your unit leaves our production facility.

Tracking

Every order ships with full tracking. Please allow 3–5 business days after dispatch for tracking to begin updating.

Customs, Duties & Import Taxes

International orders may be subject to customs duties or import taxes levied by your destination country. These charges are not included in your order total and are the responsibility of the recipient. We have no control over these amounts and cannot predict them.

Delays Outside Our Control

Weather events, customs holds, carrier backlogs, and public holidays can extend delivery windows. We'll always keep you updated. If a delay becomes unreasonable, contact us — we'd rather sort it out than leave you waiting.

Lost Packages

If tracking shows no movement for 15 consecutive days, contact us. We'll open a carrier investigation and reship at our cost where the carrier confirms loss.

Contact

Shipping questions: starboyclocks@outlook.com
We respond within 24–48 hours, Monday through Friday.